Shipping Policy
ORDER PROCESSING AND SHIPPING
Once your order is placed, you will receive an email with the order information. Please allow up to 10-14 business days (Monday through Friday) for your order to ship. Once your order is shipped, please allow 3-5 days for shipping or longer, due to covid. Please check your inbox, junk/spam emails daily. You will receive an email with tracking information. No shipment will take place on holidays. If a shipment is returned to us, the customer is responsible for additional shipping charges. ALL SALES ARE FINAL!
DELIVERY CONFIRMATION
Prime Finesse requires a signature upon ALL SHIPMENTS. Please make sure whom the package is addressed to is the person available for delivery. NO signatures can be waived on a package. If you are not available at the time of delivery, your package will be held at your local post office for pick-up for up to 2 weeks before it’s returned to sender.
SHIPPING DELAYS
All UPS and USPS shipments will require a signature. For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements, it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, pandemics, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS and USPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges.
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is the major cause of shipment delays. Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS or UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. NO REFUNDS WILL BE ISSUED FOR
REFUSED OR ABANDONED SHIPMENTS. ALL SALES ARE FINAL!
If a shipment is returned to us due to an incorrect address, you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS!
LOST SHIPMENTS
If you have tracked your package via UPS.com or USPS.com and there is a discrepancy in delivery information, or it has been lost in transit please call us immediately. We will need to contact the responsible shipping service right away and initiate a trace/investigation for your package. This investigation can take up to 7-10 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package. If your claim is resolved, we will contact you to offer reshipment or a refund. If the claim is not resolved by the carrier, we will not be able to guarantee those options.